Responsible Gaming – 97pk Safe Play Commitment

Our Commitment

Gaming Should Be Entertainment, Not a Problem

Online gaming — whether it's placing a bet on a PSL match between Islamabad United and Lahore Qalandars, playing a few rounds at the Astar Live baccarat table, or spinning Gates of Olympus — should always be something you do for enjoyment. The moment it stops feeling like entertainment and starts feeling like a necessity, something has shifted, and 97pk takes that seriously.

Responsible gaming is not a box we tick on a compliance checklist. It is baked into how 97pk is built. Every registered user — from Karachi to Rawalpindi — has access to real, working tools that give them control over their own gaming behaviour. Deposit limits. Session timers. Cooling-off periods. Permanent self-exclusion. These are all available inside your 97pk account dashboard, accessible within three clicks, and they take effect within clearly defined timeframes.

The 97pk responsible gaming programme is built on four pillars: Prevention (stopping problems before they develop), Support (helping users recognise and respond to warning signs), Control (putting practical tools directly in users' hands), and Enforcement (strict age verification and account monitoring that protects vulnerable users without being asked).

If you have concerns about your gaming right now — stop reading and use the self-exclusion tool in your 97pk dashboard immediately. If you want to understand the full range of responsible gaming resources available to you, keep reading.

Responsible Gaming Tools in Your 97pk Dashboard

Deposit Limits

Set daily, weekly, or monthly deposit caps. Limits take effect immediately. Increases require a 7-day cooling period; decreases are instant.

Session Time Reminders

Set a maximum session duration. 97pk will notify you when your session limit is reached and optionally log you out automatically.

Cooling-Off Periods

Take a short break — 24 hours, 1 week, or 1 month. No gaming or deposits during this period. Takes effect within 1 hour of request.

Self-Exclusion

Permanently close your 97pk account. Takes effect within 24 hours. Cannot be reversed during the exclusion period. Minimum 6 months.

Promotional Opt-Out

Remove yourself from all bonus offers, promotions, and marketing communications without closing your account.

Know the Signs

Warning Signs of Problem Gambling

Recognising problem gambling early is the first step to staying in control. If any of the following apply to you, 97pk strongly encourages you to use the self-exclusion or cooling-off tools in your account dashboard right now.

Chasing Losses

Placing more bets than planned to try and win back money you've already lost. This is one of the clearest indicators of problem gambling behaviour — at 97pk or anywhere else.

Gambling Beyond Your Means

Using rent money, household savings, or borrowed funds — JazzCash or Easypaisa transfers you can't afford — to fund gaming sessions. Gambling should only ever come from disposable income.

Losing Track of Time

Regularly spending far longer on the 97pk platform than intended, losing hours to a PSL betting session or live casino table, and feeling unable to stop when you've planned to.

Hiding Gaming From Others

Concealing the amount you bet, the frequency of your 97pk sessions, or the money you've lost from family members in Lahore, Karachi, or wherever you're based. Secrecy is a significant warning sign.

Gaming to Escape Problems

Using 97pk or any gaming platform as a way to avoid dealing with stress, anxiety, depression, financial pressure, or relationship difficulties. Gaming doesn't solve underlying problems.

Unable to Stop Voluntarily

Telling yourself you'll stop after one more bet, one more slot spin, or one more PSL match — and then continuing. Inability to stop voluntarily is the core definition of a gambling problem.

Self-Assessment

Is Your Gaming Under Control?

Answer the following questions honestly. If you answer "yes" to three or more, 97pk strongly recommends using the self-exclusion or cooling-off tool in your account dashboard, and considering speaking with a professional counsellor.

Quick Self-Check

Have you ever bet more than you could afford to lose in a single session?

Have you ever borrowed money or sold something to fund your gaming?

Has your gaming ever caused arguments or tension with family or friends?

Have you ever felt restless, irritable, or anxious when trying to stop?

Have you ever tried to win back losses immediately with a bigger bet?

Have you ever lied about how much time or money you spend gaming?

Has gaming ever interfered with your work, studies, or daily responsibilities?

Age Restriction

18+ Rule — No Exceptions

The 97pk platform is strictly for adults aged 18 years and above. This is not a guideline — it is an absolute requirement. Every 97pk account is subject to age verification, and KYC documentation confirming the user's date of birth is required before any withdrawal is processed.

97pk uses independent identity verification systems to check user ages. Accounts where age verification fails are immediately suspended and all deposited funds are returned to the originating payment method. If you have reason to believe that a minor is using a 97pk account — whether in your household in Islamabad, Karachi, Lahore, or anywhere else in Pakistan — please contact the 97pk support team immediately via live chat.

97pk strongly recommends that account holders take the following steps to prevent underage access to their 97pk account:

Never share your 97pk login credentials with family members, including older teenagers
Enable two-factor authentication on your 97pk account for an additional layer of access security
Log out of the 97pk platform fully when using a shared device or mobile phone
Use device-level parental control applications to restrict access to gaming websites on shared devices
Never leave your 97pk account open and unattended on a mobile device accessible to minors

Underage Gambling Is Illegal

97pk will immediately close any account confirmed to belong to a user under 18 years of age, forfeit any gaming activity, and return deposited funds. Knowingly facilitating underage gambling is a violation of 97pk's Terms & Conditions and may be reportable to relevant authorities.

Self-Exclusion

How to Self-Exclude From 97pk

Log In to 97pk

Sign into your 97pk account via the login page. Self-exclusion is handled entirely within the secure account dashboard — no email or phone call required.

Go to Account Settings

Navigate to Account Settings → Responsible Gaming. All responsible gaming tools are grouped in a single section — deposit limits, session timers, cooling-off, and self-exclusion.

Select Self-Exclusion

Choose the self-exclusion duration — minimum 6 months, up to permanent. Confirm your selection. The exclusion takes effect within 24 hours of your request.

Account Locked

97pk will close your account, stop all promotional communications, and return any remaining eligible balance to your registered payment method within 5 working days.

During Self-Exclusion: Creating a new 97pk account to circumvent self-exclusion is a breach of our Terms & Conditions. If you contact 97pk support during an exclusion period, our team is trained to decline gaming reactivation requests and will instead direct you to professional support resources.

Responsible Gaming at 97pk